The screen won't turn on. How do I fix this?

The screen won't turn on. How do I fix this?

The Screen Won’t Turn On (Black Screen) — How Do I Fix This?

If the VR Kit powers on but the screen remains black, the system is usually running correctly and the issue is almost always a loose or unresponsive display connection. Follow the steps below in order.

Step 1: Wait for the System to Fully Boot

Before troubleshooting, make sure the system has had enough time to start.

  1. Confirm the VR Kit is connected to power.

  2. Wait up to 5 minutes after powering on.

ℹ️ The laptop inside the VR Kit can be running even if the screen is still black.

If the screen turns on → ✅ You’re good to go.
If the screen stays black → continue to Step 2.

This often resets the screen connection.

  1. Unplug the main power cable from the VR Kit.

  2. Wait 2 full minutes.

  3. Plug the power cable back into the VR Kit.

  4. Wait up to 5 minutes for the system to boot.

If the screen turns on → ✅ Problem solved.
If the screen is still black → move to Step 3.

Step 3: Reseat the Screen Connection (Most Common Cause)

A loose display cable can prevent the screen from turning on, even when the laptop is running.

  1. Open the VR Kit case.

  2. Carefully lift the foam insert to access the internal components.

  3. Locate the USB-C cable connected to the screen/monitor.

  4. Unplug the USB-C cable.

  5. Plug it back in firmly, making sure it is fully seated.

  6. Close the case.

  7. Wait up to 5 minutes for the screen to activate.

🖥️ In many cases, reconnecting the USB-C cable immediately restores the display.

Step 4: Check the Laptop Power Connection (If Needed)

If the screen is still black:

  1. Check the power cable going into the laptop.

  2. Unplug it and reconnect it securely.

  3. Close the case and wait another 5 minutes.

This ensures the laptop is receiving power properly and can output video to the screen.

Quick Summary

  • ⏱️ Always allow 5 minutes for startup

  • 🔌 Power cycle the VR Kit if the screen stays black

  • 🖥️ Reconnect the USB-C cable to the screen (most common fix)

  • 💻 A black screen does not mean the laptop is off

If the screen remains black after completing all steps above, please contact support for further assistance.

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