FAQ
The simulation isn't showing on my headset. How do I fix this?
Step 1: Restart the Simulation App on the Headset (Most Common Fix) In most cases, the issue is caused by a temporary connection hiccup between the headset and the server. On the Meta Quest 3, press the Meta (Oculus) button on the right controller. ...
The screen won't turn on. How do I fix this?
The Screen Won’t Turn On (Black Screen) — How Do I Fix This? If the VR Kit powers on but the screen remains black, the system is usually running correctly and the issue is almost always a loose or unresponsive display connection. Follow the steps ...
The VR kit won't start up. How do I get it started?
The VR Kit Won’t Start Up — How Do I Get It Started? If the VR Kit does not power on or appear to start up, follow the steps below in order. Most issues are related to power or startup timing and are easy to resolve. Step 1: Power Cycle the VR Kit ...
I see everything in shades of gray. Why is that?
Why Is Everything Grey or Why Am I in Passthrough Mode? If your view suddenly turns grey/black-and-white and you can see your real room instead of the virtual world, your headset has switched to Passthrough mode. This is a safety feature of the Meta ...
I want to teleport around. How do I do that?
How to Teleport In-Game Using Your Meta Quest 3 Controllers Teleporting is the main way to move around comfortably in VR without using joysticks. Follow these steps to move safely and accurately in the experience. What you need Meta Quest 3 headset ...